Under 'Sign Out', you'll see the email address that's signed in to the Kobo Books app.Verify that the email address from your receipt is the same email address that’s signed in to your Kobo Books app. Step 3: Verify the email address on your Kobo Books app If the email does not match : Sign in with the email address shown on your Kobo receipt.If the email matches : You are signed in with the correct account.Verify that the email address that you see is the same as the email receipt.Under 'Kobo', you'll see the email address that's signed in to the eReader.Tap the Menu icon at the top of the screen.Verify that the email address from your receipt is the same email address that’s signed in to your eReader. Step 2: Verify the email address on your Kobo eReader We’ve added your item(s) listed below to this account: ” The email will have a message that reads something similar to: “Thank you for your recent purchase from Kobo. Once you’ve found your email receipt, you’ll see the email account associated with the item. You can also try searching for “Kobo” within your inbox. The email may start with a subject line similar to “Your Kobo Order Receipt for 1 item”. Step 1: Find the receipt of the missing contentīrowse through your email account and find the email receipt from Kobo. If you have the letter "O" in your account credentials, delete your entry and enter your credentials again. A common error is mis-typing the letter "O" with the number zero.M ake sure there are no spelling errors when entering your email address.If you're having trouble signing in to your eReader with your credentials: The email receipt contains the email address that should be used to sign in to your Kobo eReader or Kobo Books app. When you buy content from Kobo, you’ll get an email receipt. Verify that you sign in to the correct Kobo account If you can’t find your content after you sync your eReader or Kobo Books app, you might be signed in to the wrong account.įor example, if you share your eReader with another family member, you might have created two Kobo accounts. If you're still unable to sign in to your Kobo account after trying these options, please contact Kobo Customer Care for assistance. Enter your partner account username and password and click Continue.Select your partner account from the list.Some examples of partner accounts are: Rakuten, Fnac, Livraria Cultura, bol.com. Enter your Apple ID and follow the onscreen instructions.Enter your Google account details and click Continue.Enter your Facebook account details and click Continue.Click Sign in at the top of the screen.If you're using an older version of the Kobo Books app for Android, you'll see an error message if you attempt to log in to the Kobo Books app using your Facebook account. To use your Facebook account to sign in to the Kobo Books app on Android, download the latest version of the Kobo Books App to sign in using your Facebook credentials. Follow the on-screen steps to determine your email login with Rakuten Kobo.Select My Account from the drop-down menu.Note: Clicking the link will open a new browser window. Click here to chat with Minverva, the Rakuten Kobo chatbot.If you're in a country where you have partner stores (for example, Bol.com, Booktopia, or LaFeltrinelli), the chatbot may be helpful to determine all associated email accounts you used to sign in to Kobo. To use our chatbot, enter your email address that you used to create your Kobo account. For example, you might have created a Kobo account using a partner account. You can use our chatbot to determine which email account you used to sign up with Kobo. Not sure which email account you used to create your Kobo account? If you created your Rakuten Kobo account using your Facebook, Google, Apple, or partner account, follow the steps below to ensure you're signed in to your Rakuten Kobo account properly. You can sign in with your Facebook, Google, Apple, or partner account.
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